As I reached the front of the line, the man behind the counter answered the phone a d patiently explained to a woman on the other end that, as the recorded message stated, she needed to call another office to get her question answered. He politely gave her the number again and hung up. She called right back asking the same question, and he politely told her the same thing. I expected him to be short with me after dealing with a customer who was clearly not listening, and wasting his time as a result. Instead, he mirthfully asked how much I'd llke to bet that the same lady would call back with the same question within the next 3o seconds, and we all had a good laugh. He then said, without a hint of sarcasm, "We love all of our customers--especially the ones who make us laugh," and happily helped me, clearly uplifted by, rather than annoyed at, dealing with a potentially frustrating customer in a potentially stressful job.
I really love it when I encounter people like this, because not only are they a pleasure to deal with, but they remind me of the importance of maintaining a positive attitude, and demonstrate the extent to which we can control our stress response if we simply maintain a sense of humor about life.
How might your attitude ward of stress for you today?